To the Psomagen Clients:
During the past few weeks, the world has been massively impacted by the coronavirus (COVID-19). We are constantly aware of the updates and decisions that are happening with the coronavirus through the CDC, WHO, and local news channels.
While we are being cautious, we remain fully operational to ensure that our clients have continued access to our services and do not experience delays with important projects. We are open to all phone calls and emails during our normal business hours to receive questions and requests for quotations. We are also receiving samples and performing pick-ups. The sequencing processes are still taking place along with the data transfer.
Some of the precautions we are taking are:
- Sample Receiving: Our sample receiving process has slightly changed to reflect more stringent precautions, so that our staff will feel safer and no one is at risk. This significantly reduces person-to-person contact and possible outer contamination of the packages.
- Sample Returns: We will temporarily NOT provide sample returns until further notice.
We will continue to update our website and social media to inform you of our next steps.
- Due to the ever-evolving COVID-19 most of our pick-up routes are restricted under State regulations. For detailed information for your specific institution, please contact us at firstname.lastname@example.org or 301-251-1007.
We appreciate you all as our clients and we encourage you to be cautious and safe.